Product-Related
Yes, all our perfumes and attars are 100% non-alcoholic, made using high-quality, skin-safe ingredients that are suitable for all skin types.
We strive to maintain cruelty-free practices in the production of our products. Some items are vegan, and this will be clearly mentioned in their descriptions.
On average, our fragrances last between 6 to 12 hours depending on the product type, environment, and skin chemistry.
Yes. As per Indian regulations, every product includes a manufacturing and expiry date on the packaging.
Ordering and Payment
Simply select your desired items, add them to your cart, and proceed to checkout. You can place an order with or without creating an account.
We accept UPI, Credit/Debit Cards (Visa, Mastercard, RuPay), Net Banking, Wallets (Paytm, PhonePe), and Cash on Delivery (in serviceable areas).
You can cancel or request modifications within 1 hour of placing your order. Contact our customer service team immediately to request changes.
Shipping and Delivery
Yes. We offer free standard shipping for all orders above ₹999. A nominal fee is applicable on orders below that amount.
Deliveries typically take 4–7 working days, depending on your location. Remote or rural areas may take slightly longer.
Once your order is shipped, you will receive a tracking link via email and/or WhatsApp.
Yes. We ship to most PIN codes across India. You’ll be notified at checkout if your location is non-serviceable.
Returns and Refunds
You may return any unopened, unused product within 7 days of delivery. Returns are not accepted for used or tampered products, unless defective.
Please contact us within 48 hours of delivery with photographs of the damaged product. We will arrange a replacement or refund based on the situation.
Account and Customer Support
No. You may check out as a guest. However, creating an account gives you access to order tracking, saved addresses, and faster checkout in the future.
Email us at: support@madentraders.in
WhatsApp/Phone: [Insert Number]
Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST
