Terms & Conditions

Welcome to Maden Perfumes. By accessing and using our website, you agree to comply with the following terms and conditions. Please read them carefully before making a purchase or using our services.  

1. General Information
  1. This website is operated by Maden Perfumes. Throughout the site, the terms “we,” “us,” and “our” refer to Maden Perfumes.  
  2. By using this website, you acknowledge that you are at least 18 years old or using the website under the supervision of a guardian.  
  3. We reserve the right to update, change, or replace any part of these Terms and Conditions without prior notice. It is your responsibility to review this page periodically.  

2. User Accounts & Responsibilities  
  1. If users create an account on our website, they are responsible for maintaining the confidentiality of their account details and password.  
  2. Users must notify us immediately if they suspect unauthorized access to their account.  
  3. We reserve the right to suspend or terminate accounts that violate our policies.  

3. Products & Pricing  
  1. We offer non-alcoholic perfumes that are carefully formulated with high-quality ingredients.  
  2. Prices for our products are subject to change without prior notice.  
  3. All descriptions, images, and pricing of products are as accurate as possible. However, we do not guarantee that product representations are 100% error-free.  

4. Orders & Payments  
  1. By placing an order, you confirm that all information provided is accurate.  
  2. Orders are subject to acceptance and availability. We reserve the right to cancel or refuse any order at our discretion.  
  3. Payments are processed through secure payment gateways. We accept credit/debit cards, UPI, net banking, and other payment methods as per Indian regulations.  
  4. In case of payment failure, we are not responsible for any bank charges, deductions, or failed transactions.  

5. Discounts, Offers & Promotions  
  1. All promotional discounts and coupon codes are subject to specific terms and conditions.  
  2. We reserve the right to modify, extend, or terminate promotions at any time without prior notice.  
  3. Discounts cannot be clubbed with other offers unless stated otherwise.  

6. Shipping & Delivery
  1. We ship across India, and delivery timelines vary based on location.  
  2. Delays due to unforeseen circumstances (such as natural disasters, lockdowns, or logistics issues) are beyond our control.  
  3. The shipping charges, if applicable, will be displayed at checkout.  

7. Cancellation Policy
  1. Orders once placed **cannot be canceled** after they have been processed.  
  2. If an order is canceled before processing, a cancellation fee may apply.  

8. Returns & Refunds
  1. Due to the nature of our products, returns and exchanges are only accepted if the item is damaged or defective upon arrival.  
  2. To initiate a return, you must contact us within **48 hours** of delivery with relevant proof (photos or videos).  
  3. Refunds (if applicable) will be processed within **7-10 working days** after approval.  
  4. We reserve the right to reject refund or return requests if they do not meet our criteria.  

9. Reviews & Testimonials
  1. Customers may submit reviews, but we reserve the right to moderate or remove any content that is offensive, defamatory, or false.  
  2. By submitting a review, you grant us the right to use, reproduce, and display it on our website and marketing materials.  

10. Intellectual Property
  1. All content, including images, text, logos, and product designs, is the property of Maden Perfumes and is protected under Indian copyright and intellectual property laws.  
  2. Any unauthorized use, reproduction, or distribution of our content is strictly prohibited.  
11. Third-Party Links & Services  
  1. Our website may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of these external sites.  
  2. Any transactions or interactions with third-party providers are at the user's own risk.  

12. Prohibited Activities  
Users agree not to:  
- Use our website for any fraudulent or illegal activities.  
- Misuse or attempt to hack our website.  
- Post false reviews or misleading information about our products.  
- Resell our products without prior authorization.  

13. Limitation of Liability  
  1. We do not guarantee that our website will be free from errors, viruses, or interruptions.  
  2. In no event shall Maden Perfumes be liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or products.  

14. Privacy Policy
  1. By using our website, you agree to our Privacy Policy, which outlines how we collect, use, and protect your personal data as per the Information Technology Act, 2000 and applicable Indian data protection laws.  

15. Compliance with Indian Consumer Protection Laws  
  1. We comply with the Consumer Protection Act, 2019, ensuring fair trade practices, transparent pricing, and product quality.  
  2. If customers have grievances, they can approach us first for resolution before taking legal action.  

16. Force Majeure  
  1. We shall not be liable for any delay or failure in performance due to events beyond our control, such as natural disasters, government restrictions, strikes, pandemics, or technical failures.  
17. Governing Law & Dispute Resolution  
  1. These Terms & Conditions are governed by and interpreted in accordance with the laws of India.  
  2. Any disputes arising out of the use of this website shall be subject to the exclusive jurisdiction of the courts in **[Your Business Location, India]**.  

18. Contact Information  
For any questions or concerns regarding these Terms & Conditions, please contact us at:  

📝 Email: support@maden.com